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When Evidence and Empathy Aren't Enough: Changing Your Lactation Practice to Boost Client Success

by Johanna Sargeant, BA, BEd, IBCLC
  • Duration: 60 Mins
  • Credits: 1 CERP, 1 L-CERP
  • Learning Format: Webinar
  • Handout: Yes
  • Origin: GOLD Learning

Lactation professionals often accompany clients through the process of making difficult decisions: The client who wants to exclusively breast/chestfeed but loves that their partner gives infant formula each evening; The client who wants to and doesn’t want to stop pumping simultaneously; The parents who feel unsure about a potential frenotomy procedure; The client with breastfeeding aversion, desperately struggling with their 18 month old. Lactation professionals aim to provide empathetic care and to give the evidence needed to make informed decisions, and yet there are times where this is not enough and where clients continue to struggle to choose what works best for them. Here, learners will explore some Motivational Interviewing strategies that will actively empower clients, resulting in a significant shift in lactation practice overall. Discover how the strong desire to inform, advise and fix client problems can significantly reduce positive outcomes, and how a focus on the client’s own ‘change talk’ and ‘sustain talk’ can actively mobilize them towards their goal. Learn specific tools to immediately apply in consultations so parents feel deeply supported, feel motivated towards change, feel ownership of their plan, and to ultimately increase the likelihood of their success.

Learning Objectives:

1. Define the righting reflex as it pertains to a lactation consultant.

2. Describe how to use oral assessment as a tool for engagement.

3. Define change talk and sustain talk and identify at least one example of each of change and sustain talk during lactation consultations.

4. Develop care plans that mobilize the client towards change.

Presentations: 1  |  Hours / CE Credits:  |  Viewing Time: 2 Weeks