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Note: Currently only available through a bundled series of lectures

Communication 360

by Tanya Singleton, BSN, MA, MPH, RN-BC, IBCLC, LCCE
  • Duration: 60 Mins
  • Credits: 1 CERP, 1 R-CERP, 1 Nurse Contact Hours, 0.1 Midwifery CEU
  • Handout: Yes

Effective communication in support of breastfeeding families requires a multi-faceted approach and must circle back to evaluate its impact on the mother, her infant, and her definition of family. All healthcare providers in this loop must recognize the importance of delivering compassionate, culturally appropriate communication which includes active listening, timely and sensitive non-verbal and verbal cueing. Written communication should be in a format that is appropriately accessible to the mother and significant others.

Learning Objectives:

Objective 1: Model appropriate listening: non-verbal approaches and timely verbal cueing.

Objective 2: Provide culturally sensitive and compassionate communication.

Objective 3: Provide appropriately accessible written communication.

Objective 4: Demonstrate behaviors that communicate caring.

Categories: Counseling Skills,
Presentations: 5  |  Hours / CE Credits: 5  |  Viewing Time: 6 Weeks