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Mothers Speak Out: Top Five Traits of a Great Lactation Consultant

by Diana West, BA, IBCLC
  • Duration: 780 Mins
  • Credits: 1 CERP, 1 R-CERP
  • Learning Format: Webinar
  • Handout: No
  • Origin: GOLD Lactation 2015
Abstract:

What do mothers really think about the services they receive from their lactation consultant? What do they want but aren’t getting? This session presents the results of a high volume survey of mothers’ opinions about IBCLC services. The answers will help participants focus their practice for better effectiveness, clinical outcomes, and client satisfaction.

Learning Objectives:

Objective 1: List three traits of an effective lactation consultant.
Objective 2: Explain why the top lactation consultation traits result in higher client satisfaction.
Objective 3: State the underlying maternal need during a lactation consultation.

Presentations: 27  |  Hours / CE Credits: 25  |  Viewing Time: 8 Weeks