Warm and empathic bedside manner is a lost art in provider-patient interactions. Be it time constraints, systemic limitations, lack of trust or training, the disconnect is apparent and the consequences are grave. In this talk, lactation support providers have an opportunity to learn how to be intentional in their approach to care in a way that honors the patient and their needs while also meeting them where they are. This talk will consider attitude, cultural, language, and other factors that might have traditionally impeded communication or relational connection in order to get to the heart of drawing lines of trust and respect between Patient and provider.
Learning Objectives:
Objective 1: Discuss the value of empathic patient centered care;
Objective 2: Engage and interact with patients and clients from varied cultural backgrounds;and
Objective 3: List at least 5 actions they can apply in practice immediately to improve patient interactions.
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