Watch Today!
View Lecture
Note: Currently only available through a bundled series of lectures

Social Media Backlash – Addressing Emotionally Charged Responses

by Meg Nagle, IBCLC
  • Duration: 60 Mins
  • Credits: 0.75 CERP, 0.75 R-CERP
  • Learning Format: Webinar
  • Handout: No
  • Origin: Lactation 2014
Abstract:

Now more than ever, people from all parts of the world are engaging in social media. Many IBCLC’s, midwives, nurses and doctors have social media accounts and use these to connect with breastfeeding mums. Along with the positives come some very real challenges. There are many circumstances where information has been shared and a huge backlash will occur from emotionally charged and aggressive mums who feel as though they are being judged and criticized for using artificial breastmilk. This presents a challenge to the health care provider as it can be time consuming to respond, exhausting keeping up with it all and can make some hesitant to share their thoughts and opinions. This presentation will cover examples of questions asked and mum’s responses, how to best handle and reply to negative comments and ways in which we can use social media in a positive and helpful light for breastfeeding mums.

Learning Objectives:

Objective 1: Identify the most common topics within social media which create the largest negative response from individuals.
Objective 2: Share information and/or experiences in a way to decrease the chance of receiving negative and/or aggressive comments.
Objective 3: Become aware of how our own ego and beliefs can affect how we share information and reply to negative or positive comments.

Presentations: 28  |  Hours / CE Credits: 22.25  |  Viewing Time: 8 Weeks