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Note: Currently only available through a bundled series of lectures

Mastering Cross-Cultural Communication Skills: How to Speak and Engage Effectively Across Cultures and Varied Audiences

  • Duration: 60 Mins
  • Credits: 1 CERP, 1 L-CERP
  • Learning Format: Webinar
  • Handout: No
  • Origin: GOLD Learning

The word communication comes from the Latin root word meaning “shared” as in a shared language. However, we often find that different practitioners—doctors, nurses, IBCLCs, etc.—each have their own “language”, which is often not the language of mothers and fathers. How do we actually develop a “shared” language? What are the tools needed to better understand the “speak” of mothers in your community? This presentation will outline the challenges of current common communication efforts, highlight best practices from across the U.S. and explain critical cultural nuances of words and communication techniques for mothers and fathers. It will offer a virtual toolkit for understanding the “language” of local parents and how to quickly start speaking that language to improve community engagement outcomes and breastfeeding goals.

Learning Objectives:

Objective 1: Develop a better understanding of common communication challenges
Objective 2: Identify the tools needed to better understand and communicate with mothers and fathers
Objective 3: Learn how communication can be used to improve community engagement outcomes and breastfeeding goals

Presentations: 3  |  Hours / CE Credits: 3  |  Viewing Time: 4 Weeks