Excellence as an IBCLC isn’t about clinical skills alone. Our attitude and approach play a big role in how our clients respond to our efforts to help with breastfeeding. This session examines recent research that provides insights into how breastfeeding help is perceived by the families in our care. This deeper understanding of mothers’ perspectives can help you elevate both your practice and our profession as a whole. Learn the keys to communicating with clients in a way that leaves them feeling heard, and gain insight into how our language and attitudes impact families’ satisfaction with the care they receive.
Learning Objectives:
Objective 1: Summarize the research on how a breastfeeding helper’s attitude can affect a mother’s satisfaction or dissatisfaction with the care she receives.
Objective 2:Explain how the language used to describe a newborn can influence a mother’s feelings about her baby and about breastfeeding.
Objective 3:Describe specific strategies breastfeeding supporters can use to increase mothers’ self-confidence and breastfeeding satisfaction.
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