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The Good news about delivering bad news: how to present difficult information to parents

by Lori J. Isenstadt, IBCLC, CCE, CBD
  • Duration: 1439 Mins
  • Credits: 1 CERP, 1 L-CERP
  • Learning Format: webinar
  • Handout: No
  • Origin:

We are often put in a position of telling a mother devastating news. We sometimes forget that she is hearing this information for the first time. This may be life changing for her. Perhaps her NICU baby cannot breastfeed for a few days, or a maternal health issue precludes her from making a full supply, or her beautiful newborn with a cleft palate will need alternative feeds. Being able to deliver bad or shocking news in such a way that it enables the mother to hear what comes next, is an acquired skill. How she hears this information can set the tone for her understanding and following a care plan that follows. Poor communication has serious implications as it may hinder her involvement in the treatment plan, her expectations, satisfaction with her care and subsequent psychological adjustment to her situation. Learn how to deliver bad news with professionalism and kindness.

Learning Objectives:

Objective 1:Understanding the mindset and emotional space mothers are in, before giving them bad news 
Objective 2: Understanding the mothers immediate and short term response to hearing bad news
Objective 3: Understanding your important role as being the one to deliver this information
Objective 4: Learn how to determine the best way to share this news with the mother

Presentations: 26  |  Hours / CE Credits: 24.5  |  Viewing Time: 8 Weeks