What do mothers really think about the services they receive from their lactation consultant? What do they want but aren’t getting? This session presents the results of a high volume survey of mothers’ opinions about IBCLC services. The answers will help participants focus their practice for better effectiveness, clinical outcomes, and client satisfaction.
Learning Objectives:
a: List three traits of
an effective lactation consultant.
b: Explain why the top lactation consultation traits result in higher
client satisfaction.
c: State the underlying maternal need during a lactation consultation.
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