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Note: Currently only available through a bundled series of lectures

Mothers Speak Out: Top Five Traits of a Great Lactation Consultant

by Diana West, BA, IBCLC
  • Duration: 60 Mins
  • Credits: 1 CERP, 1 R-CERP
  • Learning Format: Webinar
  • Handout: Yes
  • Origin: GOLD Lactation

What do mothers really think about the services they receive from their lactation consultant? What do they want but aren’t getting? This session presents the results of a high volume survey of mothers’ opinions about IBCLC services. The answers will help participants focus their practice for better effectiveness, clinical outcomes, and client satisfaction.

Learning Objectives:

a: List three traits of an effective lactation consultant.
b: Explain why the top lactation consultation traits result in higher client satisfaction.
c: State the underlying maternal need during a lactation consultation.

Categories: Counseling Skills,
Presentations: 1  |  Hours / CE Credits: 1  |  Viewing Time: 2 Weeks