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This Presentation is Currently Offline

Communication 360

by Tanya Singleton, BSN, MA, MPH, RN-BC, IBCLC, LCCE
  • Duration: 540 Mins
  • Credits:
  • Handout: No
Abstract:

Effective communication in support of breastfeeding families requires a multi-faceted approach and must circle back to evaluate its impact on the mother, her infant, and her definition of family. All healthcare providers in this loop must recognize the importance of delivering compassionate, culturally appropriate communication which includes active listening, timely and sensitive non-verbal and verbal cueing. Written communication should be in a format that is appropriately accessible to the mother and significant others.

Learning Objectives:

Objective 1: Explain appropriate listening: non-verbal approaches and timely verbal cueing;

Objective 2: Discuss culturally sensitive and compassionate communication;

Objective 3: Define appropriately accessible written communication;

Objective 4: Describe behaviors that communicate caring.


Categories: Counseling Skills,