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Note: Currently only available through a bundled series of lectures

The Process of the Listening Visit – Challenges and Successes

by Dr Jane Hanley, FRSPH, PhD, RGN, RMN, Dip Health Visiting, Dip Counselling, FETC
  • Duration: 540 Mins
  • Credits: 1 CERP, 1 R-CERP, 1 Nursing Contact Hours
  • Learning Format: Focused Lecture Pack
  • Handout: No

Employing the philosophy of the Listening Visit can be a daunting task for some practitioners as it contravenes the need for prescriptive interventions. The key to the Listening visit is empathetic responses, developed by paraphrasing, reflecting and summarising what the parent has said. The clear understanding of the difference between thoughts and feelings can help clarify the parent’s reasoning. Sound interpretation of the parent’s emotions, experiences and subsequent behaviours, can convey thoughts from a superficial to a more intense level. Maintaining this attention to detail allows the parent to remain focused, and, as a partnership, the mother and health worker can explore coping strategies, problem solving and cognitive behavioural techniques. It is important to consider the mental well being of the Practitioner and this is explored to ensure that they are also aware of their own thoughts and feelings.

Learning Objectives:

Objective 1: To understand the importance of the environment during a visit;
Objective 2: To learn how to listen effectively and demonstrate how listening has occurred;
Objective 3: To understand management techniques which can support and empower the parent.

Presentations: 2  |  Hours / CE Credits: 2  |  Viewing Time: 3 Weeks