When Evidence and Empathy Aren't Enough: Changing Your Lactation Practice to Boost Client Success
There are many factors that impact a family's breastfeeding/chestfeeding journey, and it is important that families view us as collaborators, not lecturers, throughout this time. Learn how to support lactating parents during those times when information and empathy are just not enough. Explore some Motivational Interviewing strategies and learn specific tools to apply in consultations to provide unbiased support that allows clients to feel ownership of their plan, and to ultimately increase their likelihood of success, however they define it.
The presentation, "When Evidence and Empathy Aren't Enough: Changing Your Lactation Practice to Boost Client Success" is approved for 1 L-CERP.
Johanna Sargeant is an International Board Certified Lactation Consultant, teacher and writer based in Zurich, Switzerland. She is passionate about utilising her background in education, biological science, psychology and language to empower parents with empathetic support and evidence-based information through her private practice, Milk and Motherhood.
Originally from Australia, Johanna provides much-needed English-speaking support to many thousands of parents throughout Switzerland and across Europe, and has recently been writing new education modules for the European Society of Paediatric Research and the European Society of Neonatology. She has taught at the University of Zurich, has spoken as a panelist for the WHO's Baby Friendly Hospital Initiative congress in Geneva, has been an expert speaker and facilitator for Google, and has presented at a wide variety of international conferences. The complexities of her personal feeding experiences fuels her passion for providing knowledgeable, guilt-free infant feeding support globally.
Topic: Mastering Lactation Conversations: Creating Successful and Achievable Care Plans - [View Abstract]
Topic: Seeing the Bigger Picture: Finding Clues in Our Breastfeeding Clients' Surroundings - [View Abstract]
Topic: When Evidence and Empathy Aren't Enough: Changing Your Lactation Practice to Boost Client Success - [View Abstract]
1. Define the righting reflex as it pertains to a lactation consultant.
2. Describe how to use oral assessment as a tool for engagement.
3. Define change talk and sustain talk and identify at least one example of each of change and sustain talk during lactation consultations.
4. Develop care plans that mobilize the client towards change.
Lactation professionals often accompany clients through the process of making difficult decisions: The client who wants to exclusively breast/chestfeed but loves that their partner gives infant formula each evening; The client who wants to and doesn’t want to stop pumping simultaneously; The parents who feel unsure about a potential frenotomy procedure; The client with breastfeeding aversion, desperately struggling with their 18 month old. Lactation professionals aim to provide empathetic care and to give the evidence needed to make informed decisions, and yet there are times where this is not enough and where clients continue to struggle to choose what works best for them. Here, learners will explore some Motivational Interviewing strategies that will actively empower clients, resulting in a significant shift in lactation practice overall. Discover how the strong desire to inform, advise and fix client problems can significantly reduce positive outcomes, and how a focus on the client’s own ‘change talk’ and ‘sustain talk’ can actively mobilize them towards their goal. Learn specific tools to immediately apply in consultations so parents feel deeply supported, feel motivated towards change, feel ownership of their plan, and to ultimately increase the likelihood of their success.
Accreditation
CERPs - Continuing Education Recognition Points
GOLD Conferences has been designated as a Long Term Provider of CERPs by the IBLCE--Approval #CLT114-07.
This webinar is approved for 1 CERP (L-CERP).
If you have already participated in this program, you are not eligible to receive additional credits for viewing it again. Please send us an email to [email protected] if you have any questions.
Tags / Categories
(IBCLC) Education and Communication, (IBCLC) Ethical and Legal Issues, (IBCLC) Research, Counseling Skills, IBCLC in Private Practice
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