Creating Connection: Communication Skills for Lactation Educators
For Healthcare Professionals how we communicate is often just as important as what we communicate. Building rapport and trust are essential steps to creating a connection with clients so that they are open to hearing our messages. Register to learn from communication experts Kimberley Seals Allers, Christy Jo Hendricks and Amber McCann and Jeanette McCulloch. This is your opportunity to learn more about connecting with Millennials, enhanced counselling skills and solving communication challenges. Effective communication is crucial for all Healthcare Providers so don't miss this amazing opportunity to sharpen your skills!
Amber McCann is an international board certified lactation consultant (IBCLC) whose current interests involve connecting with new families through social media channels and teaching others in her profession to do the same. After maintaining a busy private practice in the Washington DC suburbs and working with an innovative model of care at the Breastfeeding Center of Pittsburgh, she now provides marketing and communications guidance for a number of birth and breastfeeding organizations. When she’s not furiously tweeting or watching terrible reality TV, you can find her eating her way through all of the fantastic restaurants in her new hometown of Pittsburgh and snuggling her three children.
Jeanette McCulloch, IBCLC, has been combining communications work and women’s health advocacy for more than 20 years. She is a co-founder of BirthSwell, which is improving infant and maternal health - and the way we talk about birth and breastfeeding - through strategic communications and social media. She is a board member of Citizens for Midwifery, and is active in local, statewide, and national birth and breastfeeding advocacy projects.
Objective 1: Identify the unique values, communication styles, learning preferences, and buying habits of Millennials.
Objective 2: Address some common friction points between Millennials and other generations, with the goal of developing a self-awareness that can help us provide the best possible care.
Objective 3: Show how to apply our knowledge of Millennial values and communications styles to understanding how we can best find Millennials as clients, teach in the way they best learn, and provide information and care in a way that reaches Millennials where they are at.
In this presentation, we will learn about the unique values, communication styles, learning preferences, and buying habits of Millennials. We’ll also address some common friction points between Millennials and other generations, with the goal of developing a self-awareness that can help us provide the best possible care.
We will also learn how to apply our knowledge of Millennial values and communications styles to understanding how we can best find Millennials as clients, teach in the way they best learn, and provide information and care in a way that reaches Millennials where they are at.
Kimberly Seals Allers is an award-winning journalist, author and a nationally recognized commentator, consultant and advocate for breastfeeding and infant health. A former writer at FORTUNE and senior editor at Essence magazine, Kimberly’s thoughtful and provocative online commentaries on motherhood and infant health and the intersection of race, class and culture, received over 10 million page views last year.
In addition, Kimberly specializes in issues related to African American motherhood and breastfeeding. In March 2012, she launched Black Breastfeeding 360°, a first of its-kind online multi-media content library on the black breastfeeding experience. She is author of The Mocha Manual to a Fabulous Pregnancy (Amistad/HarperCollins) a hip and informative African American pregnancy guidebook and two other Mocha Manual™ books in the series. She is the founder of MochaManual.com, a pregnancy and parenting destination and blog for African Americans and former editorial director of The Black Maternal Health Project of Women’s eNews.
Kimberly is a graduate of New York University and Columbia University Graduate School of Journalism. A divorced mother of two, she lives in Queens, New York City, with her children and two turtles.
Topic: Raising Our Voice: Breastfeeding Advocacy for Health Care Providers, Professionals, and Volunteers' - [View Abstract]
Objective 1: Develop a better understanding of common communication challenges.
Objective 2: Identify the tools needed to better understand and communicate with mothers and fathers.
Objective 3: Learn how communication can be used to improve community engagement outcomes and breastfeeding goals.
The word communication comes from the Latin root word meaning “shared” as in a shared language. However, we often find that different practitioners—doctors, nurses, IBCLCs, etc.—each have their own “language”, which is often not the language of mothers and fathers. How do we actually develop a “shared” language? What are the tools needed to better understand the “speak” of mothers in your community? This presentation will outline the challenges of current common communication efforts, highlight best practices from across the U.S. and explain critical cultural nuances of words and communication techniques for mothers and fathers. It will offer a virtual toolkit for understanding the “language” of local parents and how to quickly start speaking that language to improve community engagement outcomes and breastfeeding goals.
Christy Jo has over 25 years of teaching experience. She is passionate about teaching in ways that simplify learning. She has been awarded the United States Presidential Volunteer Award for her community service, the Phyllis Klaus Founder's Award for her contribution to the Mother/Baby bond and the Above and Beyond Award for innovative projects that exemplify the mission of Public Health. She has also been named Lactation Educator Faculty of the Year from Childbirth and Postpartum Professionals Association and earned their Visionary Award in 2015. Christy Jo is the author of Mommy Feeds Baby and co-author of Making Milk. She created the Grow Our Own Lactation Consultant/IBCLC Prep Course which has been used to train hundreds of students to become Lactation Consultants. She currently resides in California with her husband and three children. She continues to serve her community as a birth doula, Private Practice IBCLC, Health Educator for Public Health, and faculty for the CAPPA CLE© and Childbirth Educator Programs.
Topic: Enhanced Counseling Skills for the Lactation Educator - [View Abstract]
Topic: Expanding Our Audience to Gain Greater Appreciation and Acceptance of Breastfeeding - [View Abstract]
Topic: Sharing Your Wisdom: From Abstract Idea to Awesome Prenatal Breastfeeding Class - [View Abstract]
Topic: The Art of Communication: Simplifying Birth and Breastfeeding - [View Abstract]
Objective 1: Identify the steps in the process of Three Step Counseling Objective 2: Create and utilize a Circle Chart Objective 3: List at least three terms that signal “Change Talk”
Functioning in the role of a lactation educator, one must be equipped with the tools for effective communication.
This topic explores the many ways to communicate successfully with prenatal and postpartum individuals. The talk highlights open-ended questions, affirmations, education and the anticipated results of three-step counseling. The presentation also explains how to recognize “change talk” and what words may signal an “open door” to further opportunities for sharing. Circle Charts and Participant Centered Education are discussed in detail. This talks prepares the counselor to share information in an open-minded, non-judgmental way that results in profitable teaching and learning for the counselor and perinatal person. These skills are presented in a fun, unique way and provide more tools for the lactation educator’s tool box.
Accreditation
CERPs - Continuing Education Recognition Points GOLD Conferences has been designated as a Long Term Provider of CERPs by the IBLCE--Approval #CLT114-07 This program is approved for 3 CERPs (3 L- CERPs)
Tags / Categories
(IBCLC) Education and Communication, (IBCLC) Psychology, Sociology, and Anthropology, Counseling Skills
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- YES! Each lecture comes with a PDF handout provided by the Speaker.
Some lectures include a Q&A, what does that mean?
- During our online conferences, presentations that occur live are also followed by a short 15 minute Question & Answer Session. The Speaker addresses questions that were posted by Delegates during the presentation. We include the recording of these Q&A Sessions as a bonus for you.
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