Technical Support

The GOLD Learning Lecture Library is available for individuals of any level of computer knowledge, from the first timer to the tech savvy. An easy & fun conference flow allows individuals to seamlessly view live & recorded presentations, track their attendance and generate their attendance certificate. If you do experience ANY issue, fear not, we're here to help! If you are experiencing issues with the website, registration or viewing the presentations, please first review the suggestions below. If you continue to have problems do not hesitate to contact our technical support staff. We are standing by to assist you.

How can we help? GOLD Learning Technical staff will provide online technical support through various forms of communication including email, phone & online chat.
Please ensure you run the technology test below in order to check your device compatibility with our presentation software.
Delegates are strongly advised to ensure that their computer and software configuration meet the following specifications:
- Minimum Internet connection speed: At least 56.6kbps + is recommended.
- Speakers or a headset.
Lower Internet connection speeds will affect the quality of your live conference experience.You may need to limit the use of certain devices that are using the internet while watching the presentations (Skype, Netflix, Other connected devices).
**IMPORTANT** Take the 20 second Technology Test now to check your Computer's capabilities. Click Here.
Download the Adobe Connect application - Adobe Connect is free to download!

Download the latest version of Adobe Connect for Window or Mac OS here - https://helpx.adobe.com/ca/adobe-connect/connect-downloads-updates.html
Browsers - If you are experiencing an issue accessing the website with a certain browser, please upgrade your browser or try using Google Chrome.

Mobile Viewers

We are excited to announce Mobile Device access to our LIVE and Recorded presentations! Please review the instructions below that pertain to your device.

iPhone & iPad:
Live Presentations: Using your normal browser, you will be prompted to download the Adobe Connect New App through the Apple app store..

Recorded Presentations: Watching recorded presentations does not require any additional software.

Android Devices:
Live Presentations: Using your normal browser, you will be prompted to download the Adobe Connect App through the Google Play Store.

Recorded Presentations: Watching recorded presentations does not require any additional software.

Currently some mobile devices are not supported or have limited support. This includes the Kindle Fire HD and any Smart TV's - We are working towards finding solution for these devices but for now we recommend a supported desktop/laptop or tablet.

Issues When Watching a Presentation?

Sometimes unstable internet connections can lead to viewing interruptions. Unstable connections are caused by the following:

Poor WIFI Signal
Low Bandwidth Availability - Other devices in the household using the internet
Low Resources available on your computer

Please do all the following steps. If you still are experiencing issues, please contact us for further technical support

Unplug the power to your WIFI Router / Modem for 30 seconds and then plug the power back in
Ensure other devices in the household are not using a lot of internet resources - ex. Netflix, Downloading, Streaming.
Restart your computer
Access the presentation again and enjoy!

“I loved GOLD so much that you’d be happy to scream it from a mountaintop! I had a lot of scheduling and time restraints so I am so thankful for this virtual option. The vast array of speakers, the convenience of watching at my leisure and ability to earn CERPs was a great benefit. I have been able to immediately apply a lot of it in my role of public health lactation support.”

Millie Goins, WIC Breastfeeding Peer Counselor
GOLD Lactation Online Conference Delegate
“The GOLD audience is receptive, fun, engaged and excited. I really appreciate the kinds of questions I am asked and how receptive the audience is to the kind of presentation content I provide. Very few conferences want a presenter to do the off the beaten track material I like to present. I will keep coming back as long as GOLD will have me!”

Alison K. Hazelbaker, PhD, IBCLC, FILCA, CST, RCST
GOLD Lactation Online Conference Speaker
“Having participated as a speaker at the last two GOLD Conferences has been one of the highlights of my career. The GOLD staff is one of a kind. We not only worked hard together but also had a lot of fun doing so. I have made so many friends in such a short time, not only with my GOLD contacts, but also with so many dedicated and wonderful GOLD participants.”

Dr. Frank J. Nice, RPh, DPA, CPHP
GOLD Lactation Conference Speaker
“I love the flexibility and availability of your conferences, and with my director’s hat on – the cost versus pricey travel, accommodations, etc. and the flexibility for attendance with people’s busy schedules has been awesome. I think it’s a great model and you have perfected the technology to have it run off well.”

Suzanne H. Campbell, PhD, RN, IBCLC
Director and Associate Professor
School of Nursing. The University of British Columbia
“Getting education out to people who can't manage to travel to distant locations or take time off work, or afford the childcare fees they would incur if they had to attend in person, is so important and the difference these GOLD conferences make is invaluable. I have minimal computer skills but the format for attending makes it so easy for me to enjoy the benefits of the conferences.”

Elizabeth Common, Midwife / Lactation Consultant
The Royal Children's Hospital Melbourne Neonatal Unit