Lactation consultants and other breastfeeding helpers often find themselves in the uncomfortable position of disagreeing with a client's healthcare provider. No matter what the discipline or the nature of the disagreement, it can be very difficult to address in the moment at a consultation. It's even more treacherous when the HCP is the one who referred the client to you in the first place. How do you continue your great relationship with the provider? How do you help your client without being antagonistic? How do you maintain your client's trust in both you and her provider? In this presentation, Renee will share her journey with these tricky issues. Discover how she has learned from the mistakes she's made along the way, and how active listening has helped her relationships with both healthcare providers and clients.
Learning Objectives:
Objective 1: Learner will describe 2benefits of using active listening within a consultation
Objective 2: Learner will be able to state 3 active listening techniques
Objective 3: Learner will describe the dangers of discrediting a clients health care provider
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